Capacity’s Latest Platform Update Enhances Worker Productivity
Vellano Investments Partners, Capacity Company AI, Investing In Capacity Company,
Capacity is making upgrades to its secure, AI-native support automation platform with the launch of key features for Helpdesk and Knowledge Base.
“There is a fundamental shift happening within the workplace. Users want to find answers to their questions quickly and without having to pick up the phone or send an email,” said David Karandish, CEO and founder of Capacity. “These new features demonstrate continued investment in our platform to solve growing needs across organizations. Capacity’s platform gives people the power to work smarter and ensure all organizational knowledge is quick and easy to find, share, and leverage.”
From a lack of cohesion around organizational knowledge to the widespread necessity for more time to support customers, Capacity’s latest release empowers organizations to maximize existing investments and most importantly, free team members up to do their best work.
These new features are now part of the Capacity Console, which serves as the central location for all company knowledge, inbound support inquiries and user feedback.
